Return & Exchange Policy
At Stags Co., we prioritize customer satisfaction and strive to deliver high-quality products to your doorstep. Please read our Return & Exchange Policy carefully:
Return Policy
- We offer a 7-day return policy.
- Returns are only accepted if the item is damaged or if you received the wrong item.
- Change of mind is not applicable for returns.
- A complete parcel opening video is mandatory to process any return claim. (Share via WhatsApp: +923290097890)
Exchange Policy
- Refunds are not offered under any condition.
- Exchanges are available only for damaged, defective, or incorrect items.
- Change of mind is not applicable for exchanges.
- For exchanges, the customer must pay the delivery charges.
Requirements for Return or Exchange
- A parcel opening video is mandatory. Without it, no claim will be entertained.
- The return or exchange request must be submitted within 7 days of receiving your parcel.
- Pack the item securely in its original packaging.
Verification and Resolution
- All claims will be verified within 3–4 working days after receiving your request.
- Once verified, a replacement parcel will be dispatched promptly in case of exchange.
- For returns, your payment will be settled according to our support team’s instructions (refund method will be communicated directly).
How to Return or Exchange Your Item(s)
- Record a full unboxing video while opening the parcel.
- Pack the item securely for return.
- Ship the parcel to the address below.
- Share the shipping receipt via WhatsApp: +923290097890
Return & Exchange Address:
Name: StagsCo
Address: 75-G, Johar Town, Lahore
Phone Number: +923290097890
For any assistance or to submit a return/exchange request, please contact our support team.
Thank you for shopping with StagsCo — your satisfaction is our priority!
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